常見問題Frequently Asked Questions

Provided in the room: bath mats, bath towels, shampoo, body wash, hair dryer, slippers

Under Taiwan’s environmental regulations, accommodation providers may not supply single-use toiletries — please bring your own toothbrush, toothpaste, razor and shower cap. Nearest place to buy them: A 10-minute walk: the 7-Eleven Dongsheng store

Drinking water: A kettle is provided in the room; please fill up at the water dispenser in the ground-floor lobby.

No. We don’t provide breakfast or any food service — please make your own arrangements.

Storage hours:
From 12:00 on your arrival day
Until 18:30 on your departure day

Early check-in is not available — please arrive after the check-in time.

If you get here early, see “Can I store my luggage?” for where to leave your bags.

The property has no dedicated car park.

There are a few motorbike spaces in front of the building. Car parking is not provided — please find a space nearby.

Suggested parking: The paid open-air car park at the junction of Xinsheng Rd. and Jingcheng Rd.

You may stop briefly at the entrance to unload, then please move your vehicle to a parking space.

We don’t provide a shuttle service.

Yes, you can bring it into your room.

Please take care not to scratch the walls or floor, and clean off any mud before coming in. Bikes must be boxed or bagged, and may not be assembled in the room.

This is a self check-in property — there is no staffed front desk. Check-in and check-out are completed online.

If you need anything, tap “Need help” at the bottom right for all our contact channels. Two teams can help you:

Bookings (changes, cancellations) → customer service, Daily 10:30–19:30
On-site matters (anything during your stay) → store team,
available 11:00–20:00

Our store team is based at a nearby property and comes over once notified, so please allow a little time for them to arrive.

The emergency line is available around the clock for lockouts, leaks and power cuts — anything that can’t wait.

Address: No. 57, Zhengqi Rd., Taitung City, Taitung County 950, Taiwan

Set your navigation destination to No. 57, Zhengqi Rd., Taitung City.

We can resend it right away.

First check the email address you used when booking (including your spam folder) and your SMS messages. If you still can’t find it, message us with your booking name and check-in date.

Nine times out of ten it’s one of these three. Please check:

Is today your check-in date? Codes only work from the check-in date.
Did you enter the complete code?
Did you press the confirm key?

If it still won’t open, tap “Need help” at the bottom right and contact us right away.

The network name and password are on the property information page, and an info card is in the room.

If you have trouble connecting, message us.

Smoking is prohibited indoors, including e-cigarettes.

Outside the building only; please put cigarette butts in the ashtray.

Smoking indoors carries a government fine of NT$2,000–10,000 under Taiwan’s Tobacco Hazards Prevention Act, and we also charge a cleaning fee of NT$3,000.

Yes. Message us with what you need and your room number, and we’ll take care of it as soon as we can.

Extra duvet NT$100, pillow NT$50.

Out of respect for your privacy, we do not enter your room to clean during a multi-night stay.

For fresh towels, rubbish collection or extra amenities, message us with what you need and your room number.

Please leave recyclables beside the rubbish bin.

Tap “Need help” at the bottom right and contact us — we’ll get your door open.

A replacement charge applies for a lost key: A replacement key and custom keyring costs NT$500.

Just press the power button.

Just press the power button on the remote.

The TV runs MOD (Chunghwa Telecom).

The TV has no built-in Netflix / YouTube apps and no accounts are provided. You can connect your own laptop or phone via HDMI.

An HDMI cable is not provided — please bring your own (phones also need an HDMI adapter).

The water heater is always on — just turn on the tap.

This is a storage water heater; it takes about 20 minutes to reheat after continuous use. If several guests are staying, please space out your showers.

No procedure is required.

Before you leave, please return the key to the key box on the ground floor and make sure the main door is closed and check you have all your belongings.

Yes. Late check-out is NT$500, until 12:00 at the latest.

Please message us in advance so housekeeping doesn’t disturb you.

No. As the property is unstaffed we cannot book taxis. We recommend Uber or a taxi app.

You can also call 55688, Taiwan's taxi dispatch line.

Message us describing the item and your room number.

Items found are kept for one month. If you’d like them posted back, return shipping is at your expense.

One extra guest can be added. The fee depends on age:

Ages 0–5, not occupying a bed: one guest free of charge
Ages 6 and over: one extra guest, cleaning fee NT$300

Some room types are limited by space — please message us to confirm first. Occupancy follows your booking record; unregistered guests cannot be accommodated.

Yes. We don't offer a traditional whole-property package, but you're welcome to book every room available that night — the price is simply the sum of each room's standard rate.

Message us and we’ll quote and confirm availability separately.

We’re sorry — pets are not permitted at this property (certified service animals excepted).

Some other properties do accept pets; please ask before booking.

Guests under 18 may stay without an adult, but the following must be completed in advance:

A parental consent form signed by a parent or legal guardian
Sent to our official account before check-in

Without the completed form we cannot accept the booking on arrival.

Late check-out (until 12:00): NT$500
Extra guest (age 6+): NT$300
Extra duvet: NT$100
Extra pillow: NT$50
Indoor smoking cleaning fee: NT$3,000
Damaged or lost items: confirmed case by case

Message us if you need any of these.

Cancellations and date changes follow the rules of the channel you booked through.

Please request them before the free-cancellation deadline, via the channel you originally booked with:

Booking platforms (Booking.com, Agoda, etc.) → make the change on that platform
Our own website → contact customer service via “Need help” at the bottom right

After the free-cancellation deadline, charges follow the policy you agreed to when booking.

It depends on how you booked:

Booked via our website or Booking.com
Message us with the company name and tax ID if you need one
(not required for personal use)

Booked via another platform
The receipt is issued by that platform — please contact them directly

Message us as soon as possible. We’ll confirm how it’s handled — it won’t hold up your check-out.